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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got this contract when I bought the house seven years ago and every time I've called, American Home Shield has been helpful. They've been responsive when I've called up too. Recently, the dryer has been having some issues. It was wigging out, stopping and making all kinds of noises. Initially, I called for a service request then someone came out and looked at it. They said they don’t do gas and it was my fault because I was not aware the dryer was gas. It plugs into the wall, but it was just with electronic. I called back ... read more
Hazelett Appliance did another one of my claims, so everything went smooth and everything was fixed with my recent claim. It was fairly timely. The technician had to order a new part so just the time that it took for the part to come in. But then he came in and took care of it. He's pretty good too as well as asking ahead of time what the issue is so he can almost identify it beforehand and bring a part to see if it's that. So he didn't have to come back multiple times. It's extremely important to have American Home Shield. ... read more
I had an outlet that wasn't working one time. I called American Home Shield and they asked us to call T & J Investments, Inc. The rep from there said they were gonna send someone to look at my issue because I didn't file a claim. Their techs came quickly and fixed my outlet. They did a good job. Now my outlet is working.
The only problem I had was in a emergency on couple of occasions our sump pump failed and Americans home shield was not able to dispatch a technician promptly. On one occasion it took more than 48 hours although they were informed it was a emergency. I was with Americans home sheild for 5 years. Moving to another company.
Comfort Pro showed up on time and took care of our AC and got it functioning again. The technician was clean and well-dressed. He knew exactly what to look for. He jumped up on a roof, came back down and said that it was a capacitor problem. He had a capacitor on his truck. He popped down to his truck and went back up on the roof and plugged it in. He was in and out in maybe 25 minutes. In my opinion, he did a really good job. He was knowledgeable and professional. American Home Shield does everything telephonically but they... read more
With American Home Shield, I used to pay for the service when the service was rendered. I’ve had them before when I lived in Arizona. And now, they collect the money upfront before the service is even rendered. But I was really impressed with it. The last issue I had was a minor plumbing problem and the company contacted me right away. They said they’d probably get somebody out in 48 hours unless we had a cancellation, and then they called me up and said, “Hey, we can get somebody over there in two hours.” I live kinda in th... read more
The website was user-friendly, but I would prefer some options to choose a provider out of the ones that are contracted with American Home Shield. Usually when I make the request, they push an option to me versus me selecting. I’ve dealt with two or three providers and I would just prefer to be able to select which one. After making a request, I expect a call within about 24 hours to set up the appointment to make sure I’m available as well. In normal times, the contractors have been very professional. They keep their distan... read more
I like American Home Shield. They come out and do what they need to do, and they let you know what’s up. I had a recent plumbing claim and Hardy Plumbing came out. The guy from Hardy was very nice and he looked around. He was saying that there was a hole up in the roof part. He said because the floor on the attic was wet, the water was dripping down from up there onto the furnace. So then, I called my insurance company. They sent this guy out to check for the insurance, and he was saying that it wasn’t the roof and that the ... read more
I am really happy I have this service. It's a great way to have peace of mind. I called for a water heater issue and the operator was really helpful in finding a vendor in my area and helping to connect me with their after hours lines and then also helped with making an appointment. Thanks for everything!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,606 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.