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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS is quick to react. I filed a claim on my app and the person came out and took care of business. We were very satisfied with that.
I’m in real estate and about 95% of the home warranties I order are from American Home Shield. Recently, I had a claim for the furnace that didn't work. I talked to the contractor on the phone and my experience with them was wonderful. The techs who came out did a great job as well and I had no problems with them. I’d have them back again without missing a beat. All in all, I was extremely satisfied.
I filed for a claim when my washer stopped working correctly. It would just keep spinning and spinning, and the only way we can turn it off was by unplugging it.I also filed for my ice maker, garbage disposal and pool. I don't have any complaints about American Home Shield because we used to have a different warranty when we first got the house. This one was better but it would be nice if the service fee was a little lower.
My brother highly recommended that I get an American Home Shield warranty. I did and one time, my garbage disposal stopped working. We tried to fix it but we couldn't figure it out. I submitted a claim online to American Home Shield and their contractor, Adoni Plumbing Solutions, LLC, notified me when they would come out. They sent me text messages and called before they headed out in my direction.The tech was very friendly and courteous. He put in an Allen wrench into my disposal, twisted the motor and a green piece of some... read more
It’s pretty simple to file a claim with American Home Shield and they are able to get somebody in touch within 24 hours or even the same day. The people that they use are pretty professional. I had an issue with AHS when I had gotten some work done a few months ago about getting reimbursed, but I was able to get in touch with the right person eventually and got that all satisfied.The automated service at the beginning is a little bit clunky to get directly to a customer service agent. When you wanna speak to a customer servi... read more
My dishwasher panel needed to be replaced. It shorted out and the dishwasher wouldn’t start up anything else. The contractor came out and they were very, very good. They were very fast and very professional. We've had American Home Shield in three different houses, and we've had them for almost three years in this house. We've always been satisfied with their service. I absolutely love that I can do my claims online instead of having to call. Their contractors have all been very professional. We've had to wait for them to co... read more
My hot water heater stopped working and AHS sent someone over and we had hot water the same day of service. The contractor was very knowledgeable and reliable. I would gladly recommend AHS
I am always very happy with American Home Shield. I like the ability to pick and choose which things they want covered, the flexibility of the payment schedule, and overall, the response time. Any time I’ve had a concern and had to place a service call, it’s always been very quick response time, it’s handled, and no concerns with the contractor that they send out. Recently we had a plumbing issue. Wade’s Plumbing came. They seemed very capable and proficient. They got it fixed and no issues since then. It was great.
The claim for the microwave went fine. The tech from Lake Area did a great job and he was very professional. The only issue that I had was with my washer. The tech said that the brackets on the tub were open or warped causing the problem and when he left, he said he was gonna order the part. I thought he was gonna order it along with the part for the refrigerator and the microwave. Then, I got a call from Home Shield saying that according to how they diagnosed it, it wasn’t covered.My friend has Home Shield as a home warrant... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,606 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.