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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We got transferred to American Home Shield when we bought the condo a year ago and every time I've called, it has been exceptional service. The people they use have been exceptional too. They’re friendly, clean and professional. I wouldn't go with anyone else. Plus, the contractors respond within 24 hours. We thought we were gonna have to have the stove hood light replaced because it looked like there was a hole in there where there should've been a thing for a bulb. We found out that some are made that way and there was not... read more
We were trying to get major appliances protected and got AHS. However, submitting claims with them is not always smooth. The problem that they and probably most warranty companies have, is that getting people to come out has been a real struggle sometimes. But my claim for the pool heater panel was pretty straightforward and Quality Pool Service did a good job. The contractor knows a lot about pools. Things have gone a lot smoother now that AHS is using him.
Great experience. Five Star Plumbing was prompt, efficient, professional and friendly. The technician, Ricky, was precise, really di a great job finding the problem. Thank you.
Everything was okay with the claim. The guy was really good, but they took so long to get the parts. They came and looked at it, then they ordered one part. It took more than 10 days, then he came back and was missing another part. He took another couple of weeks. They should have more parts in stock, but the guy did a good job. I had another home warranty provider in the past and AHS is much more professional. They are on time on everything right when I call. Right when I switched to them, 3 of my appliances broke. I was sh... read more
My experience with AHS has been good. Recently, I had a problem with the washing machine. It wasn’t working. So, the contractors came out and fixed it. They were really good. Everything was great and AHS is very convenient.
I’ve always said that I wanted to get Home Shield, but someone told me that they didn’t do mobile homes. But when I called, they do so I went on and got it. I had a cousin that has the home warranty too and she loves it. When I submitted a claim, I called their number and asked them that I needed someone to come out to check my air condition and my duct and make sure that everything was okay with it.Reep's called me that same day, confirmed that they got the stuff, and told me the day that they were gonna do it. It was all i... read more
The website is always user-friendly. You check off boxes for what's wrong and then it goes to the next thing. You also have a place where you can type in something, like a little description of what you're talking about. Sometimes, it gives you options that don't really apply but it's close. Then Home Shield usually calls us or send us an email, like a little message. They even send us a text message that the contractor had been assigned. They'll say the contractor will call us or we can call them. But I never call them beca... read more
The lower level heating was not functioning. My wife called the claim in and United Air Temp checked the unit. They said something was not functioning and they made an adjustment to it. The heating started working again and we haven’t had another issue since they’ve been here. They got their job done in a reasonable period of time and it’s still working.
When I got my American Home Shield warranty, they said that with my home warranty came lock replacements. I ordered that and the tech from Gabriel Lock & Key came to rekey my locks that were covered. He was very responsible and professional. I was very impressed with the contractor and I had a very good experience. Everything has been functioning well since then.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,626 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.