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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS was recommended to me and so far, my experience has been perfect. When I submitted a claim, I was told to expect the contact with the contractor within 24 hours. The contractor was early. He was very professional and walked me through everything he was doing. The furnace was making a rumbling noise of some sort and he found that there was something trapped inside. He removed it and the noise stopped.
Timely and professional staff. Great followup. Quality replacement parts. Contractor very responsive. Had three items repaired. Two refrigerators, and garage door opener. The refrigerators were replaced. I had to wait on phone for long time due to call volume but the agent was well worth the wait.
My first experience with AHS wasn’t a really good one. It was the wintertime and I had no hot water. My water heater went out and I could not get anybody to get out. It took over a week before someone came. And every time I called, I was told they were trying to get authorization. After it was fixed, I was really thinking about discontinuing and going with someone else. But I said that maybe that was just a one-time deal and that I'd see how it went. And then everything has been quick and fine so far.When cold air wasn't com... read more
We had a problem with water being in the bottom of our dishwasher. I called American Home Shield and they scheduled an appointment very quickly. The first time they unclogged a hose that drains but the problem returned fairly quickly. They returned after they ordered a pump. It was put in yesterday and appears to to be back in good working order. I'm glad we have them to help.
Our faucet came apart and I filed a claim over the phone with an actual person. They said they’d call within 24 or 48 hours. I got an email that said that Mason’s had been assigned and that they were supposed to call within a certain period of time, which they did. The faucet was not a very new. It was leaking and running down and dripping into the lower floor of the house. We had to have a new faucet and Mason’s Plumbing fixed it. They’re very nice people and very professional. They seem to know what they’re doing.
We've been pleasantly surprised with American Home Shield. When we were looking at reviews, they had pretty bad reviews, so I was a little skeptical. But we've been fortunate. Each time we put in for a claim, they have been really good. Arctic Blue Pool came out for an electrical panel. The low flow filtration switch, every time we turn it on, it would pop. The tech thought it was maybe a fuse. I think he tried doing a fuse and that didn't work. They had to replace the entire electrical panel.We put in a claim for the refrig... read more
When I submitted my two claims to Home Shield, I was trying to get a person and each time I was getting that person, AHS's reps would tell me that somebody would call. But then, no one would. It appears that I gotta pay the contracting fee first and that is when my claim goes into their queue and I am contacted by their contractor. There needs to be more of an explanation of that - either automated or AHS allowing customers to know that in order for their claim to go through they have to pay the contract fee upfront.GE Appli... read more
We had a sticky lock that the guy from ASAP Lock helped my wife get to a point where she could do it, so he was really good. He was very quick too.
The first time that Air One Mechanical came out, it was good. Then they scheduled us for a second time but my wife and I were in Arizona. So I told my son he had to be home for that but they never showed up. I called them and they said they would call the technician. But in the end, the work was done. They did what they needed to do. The work was fine.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,606 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.