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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our faucet came apart and I filed a claim over the phone with an actual person. They said they’d call within 24 or 48 hours. I got an email that said that Mason’s had been assigned and that they were supposed to call within a certain period of time, which they did. The faucet was not a very new. It was leaking and running down and dripping into the lower floor of the house. We had to have a new faucet and Mason’s Plumbing fixed it. They’re very nice people and very professional. They seem to know what they’re doing.
We've been pleasantly surprised with American Home Shield. When we were looking at reviews, they had pretty bad reviews, so I was a little skeptical. But we've been fortunate. Each time we put in for a claim, they have been really good. Arctic Blue Pool came out for an electrical panel. The low flow filtration switch, every time we turn it on, it would pop. The tech thought it was maybe a fuse. I think he tried doing a fuse and that didn't work. They had to replace the entire electrical panel.We put in a claim for the refrig... read more
When I submitted my two claims to Home Shield, I was trying to get a person and each time I was getting that person, AHS's reps would tell me that somebody would call. But then, no one would. It appears that I gotta pay the contracting fee first and that is when my claim goes into their queue and I am contacted by their contractor. There needs to be more of an explanation of that - either automated or AHS allowing customers to know that in order for their claim to go through they have to pay the contract fee upfront.GE Appli... read more
We had a sticky lock that the guy from ASAP Lock helped my wife get to a point where she could do it, so he was really good. He was very quick too.
The first time that Air One Mechanical came out, it was good. Then they scheduled us for a second time but my wife and I were in Arizona. So I told my son he had to be home for that but they never showed up. I called them and they said they would call the technician. But in the end, the work was done. They did what they needed to do. The work was fine.
I had Home Shield when I stayed at one house. Then when I moved to this home, they gave me a free year so once I got to, I renewed the contract. Everything that they've been doing has been fine. I had a major plumbing issue a while back and they had to go deeper into it and that's why they didn't cover it. But other than that, I haven't had any problem with them. Recently, I had an AC issue. At first, it won't come on. The techs came out and they got it working. They had to change the fan motor. Then it stopped again and had... read more
I had the hot water heater put in in November and it had a lot of leaking around it. The contractor had come out before but nothing was resolved. It was obviously leaking from the top of the tank. I don't really know if it was all connected but it’s resolved now. What I didn’t like was that in November, when I asked to have the hot water heater repaired, it took three weeks to get it to me. That was ridiculous, especially since it was a hot water heater. I would think that would have been expedited. I happen to have two hot ... read more
So far, American Home Shield has replaced a microwave and a dishwasher. They've had to do some work on the air conditioner as well. My only complaint with the air conditioning was that we had to pay quite a bit for the Freon in it, although that was in the contract. I just didn’t realize how much Freon was. But the two installers we've had were from the same company and they did a real good job on the microwave. It wasn’t just a microwave. It was a microwave convection oven and we were pretty well-pleased.On our first year, ... read more
The heating unit was firing but it wasn’t providing any heat. We went online to submit a claim on a Monday and within 15 minutes, a phone call was made. They left a message and I called back and scheduled an appointment. Three days later, South Placer came out by Thursday, they were out. It was a very smooth and very easy process. South Placer gave us a window of 8:00 to 2:00 and the technician came within that window. Although it was on the later end of the window, it was fine. He made the repair and he was professional. It... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,626 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.