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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything went well, but the quality of the faucet replacement that was provided was not that great. I wanted to either pay for an upgrade or buy my own, but they said they couldn’t do it, so I honored that. I made that request because my faucet had been replaced less than a year ago and it seemed like it didn’t hold up. I didn’t really want that same, less-quality product, but I'll see in another year. If the customer wanted to pay for a better grade, then I see no reason why that should not be permitted. But I understand ... read more
Things have been very good so far in the 10 years I've been with American Home Shield. Submitting claims has been easy. I had one experience though when the contractor was not that good. But, Home Shield sent a contractor for a second opinion and they resolved my problem. Recently, I requested service saying that my heating unit is not heating. Their tech from Union Express came in and checked. Now, everything works fine.
So far, everything that they've done when we had a problem, they've got right on it. When we had a plumbing claim, the contractor was very good. They were very polite. With everything going on, they put on protective stuff and we kept our distance and the guy looked at everything I wanted. He told me exactly what he thought was happening and explained everything. He told us what was happening wasn't something he could repair. So he was very thorough and I found him very pleasant.
I put in the request on a Saturday morning and by Tuesday morning my issues were resolved. I find this company to be great for small issues around the house.
We got the warranty when we bought the house. And because I was very pleased with the service, I just kept it going. It’s just the relief of not having to find a contractor come to your house, you don’t know how much time that saves just not going through webpages and stuff, “Is this company reputable?” I just go online, submit the claim, then Home Shield sends someone. If I’m not happy, I call them. That right there in itself is just a gem. The hot water heater did not work and it was always leaking. Home Shield said a cont... read more
pretty good response time from on line service call. Response time by contractor is good so far. Quality of repairs are good for the most part. Only negative is the service fee for each call. Had repairs made on pool pump and another problem developed but i had to call in another service request at an additional $125. cost. Not contractor fault but just the process.
I really appreciate how expeditiously my issue was resolved. Granted this was the second time a service call was made on this item however, there were no questions asked when the decision was made to have it replaced. The service tech was very knowledgeable about the product as well as the issues causing the problem. Once the tech reported to AHS it's findings, It took no time before I was offered the opportunity to choose a new one. I can only hope for the same results with my dishwashing, this will be the second call on i... read more
We lost electricity and our freezer, refrigerator and everything were affected. My wife made the call to AHS and it took less than 24 hours when they got the electrician for us. Sheen Electric came out immediately and got us back going again. Also, we had no out of pocket cost other than that deductible that was collected from us. The owner came out with his assistant and they were very courteous. He was very respectful and got right in, got right out, and everything was fine. He was able to troubleshoot and get us on and th... read more
American Home Shield's response time is good. Their contractor, United Air Temp Air Conditioning, called me to schedule an appointment and they said they were going to come out the following day. Their tech resolved my issue pretty quickly. He did not even take 30 minutes. There was one big screw that fell into a valve and he got that out. AHS has sent me that same company before and it happened to be the same technician who came. So, I already knew who was coming to the house. That was good for me. We've had them as our war... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,626 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.