This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like the service. However, I do not like the process used to find vendors fir service.
Business response:
Chuck, Thank you for your feedback on your American Home Shield experience!
We have been with American Home Shield for numerous years and have utilized there services many times. We have always found that they provide good service. If we run into a problem we can call and they do their best to find a solution.
Business response:
Dear Ronald, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Good service but very difficult to reach by phone.
Business response:
Cathleen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
I really trust American Home Shield, I have been a customer for about 8 years, they have replaced my air conditioner, dishwasher, water heater, and have repaired several other item in my house. I recommend them entirely.
Business response:
Jerry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
They have saved me a good bit of money over the past 20 years!
Business response:
Dear Jerrie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Easy to schedule repair work and don't have to wait long to get it fixed.
Business response:
Robin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Customer service has always been excellent, professional and polite. Over the decades the price of the subscription has gone up as well as the co-pay. I am hesitant to renew after decades with AHS. Feels as if AHS is less responsive in fixing issues the right way, always doing it on the cheap or using second class vendors. Much more costly to me, but I would rather pay out of pocket and have choices, and to have it fixed or replaced with quality. — Not Amazing!!
Business response:
Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
Response to claim was exceptional! And this time, the match up with the company was awesome!! The company chosen for our washer and dryer was horrible! They were the same company that was sent to fix our ice machine on our refrigerator (twice- and it still does not work!) and they have horrible customer service and forgot our appointments on all occasions.
Business response:
Frederick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Multiple Claims, no issues at all and timeline to resolve is great too. Premium didn't go up either because it's business as usual for them for insurance coverage that covers things that fail on us time and again.
Business response:
Dear Rupak, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,829 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.