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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I fold a claim on February 23 and nothing has happened yet! I was first assigned to Conerlys Electric and never received a call from them. Next I was assigned Miracle Electric and after 2 days the guy came by at 5:15 did a work order and as of today I still haven’t heard anything back from them. I pay my monthly bill and send in the $100 service fee and as of this day I’m still writhing for the work order to be authorized. What is really going on!!!
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Horrible company, they are a complete scam. they deny all your claims and will not refund you your money when they tell you they can't cover your property
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They do not tell u about your contract they did not do what they said I have been with out air for 3 and 1/2 weeks
Business response:
Hi Judith, I hate to hear about your most recent service call to have the air conditioner repaired. I would be glad to speak with you to assist with reaching a resolution. Please provide your AHS contract number or property address.
When I signed up, I was told that include was a free pre-season HVAC tune up. Ot was in writing with my account summary page in mt contract. When I cslled the first time to schedule, i was told it had not been set upp in my area and to call back in a couple of days which i did. Now the associate told me i was not covered. I asked to eascalate to her supervisor. He then told me the promotion was over and no longer available. I never received any dead lines and it specifically stated in my account summary it was included. The ... read more
Business response:
Hi Barbara, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.
I think it's ok. When we started we had a monthly rate and every year you have gone up considerably we are at a high monthly rate. I do not understand how you go up a lot monthly ever year. I have spoken very highly of American Home Shield to many people who talk it down, I have gotten people to change their minds and given the company a chance, now I feel like a fool. the last two years I have not talked this company up or suggested anyone to use it. if this is how you do business I thin its terrible. our monthly rate has g... read more
Business response:
Annamarie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Took 4 weeks to get a hot water tank installed.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
1 was told last month my ac needed to be replaced, but have heard nothing since
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I've had very mixed experiences. Some issues have been resolved very easily but with my air conditioning I was repeatedly sent incompetent contractors and charged me for multiple visits for the same issue. It actually took years to resolve and we went a whole summer without Air conditioning while my wife was sick and pregnant. I called many times and tried to escalate the issue and get reimbursed for all the charges but to no avail. When my contract expires I will be finding a new home warranty company
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Unhappy with the service they charge you up front 100 dlls send a plumber that does not want to do the job but makes you think they will but than the report that is not covered which it is Another time they want to charge extra because supposedly it is a very complicated job when it is a strait forward removing a water pressure valve and putting another inn
Business response:
Hi Jon, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,571 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.