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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They take your money and look for ways to not have items fixed
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Over 20 minutes I clearly stated I was charged for a service call that was cancelled and I never got a refund. She stated 4 times it was cancelled and I was not charged, but when I gave her the date and amount she said she saw the charge and I would have to send a Fax. All I want is my money back since there was no service call.
Business response:
Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Did not cover and admitted the item was covered.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
This service has been great except when we had to replace a dishwasher that wasn't fixable or to expensive to fix. There was only one option for a replacement dishwasher that was marked out of stock and was not able to be ordered. I had to go a purchase the dishwasher myself and had to pay for additional parts, delivery and installation. All the fees that had to be paid were more than the cost of the dishwasher, so I am not sure that it helped in this case. The other times that we used the plan seemed to work out just fine.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Can’t understand representatives and they don’t understand me
Business response:
Hi Cassandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Had to call several time to get a plumber earlier than 3 days due to overflowing toilet. Had to have the AC tech come out twice and the 2nd time AHS said they wouldn't pay for the part. Called AHS - said they would call me back. No call was ever returned. NOW the AC is screeching so loud I had to put in another ticket.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
the company always finds a way to no cover item. They also will keep repairing an HVAC that needs to be replaced
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I could not get a invoice of the plumbing work that was done by me.Tom Meltons plumbing to show for my home closeing upon saleing my home very disappointed
The technician recommended a descale of our (non functioning)water heater. We asked to schedule this service asap regardless of the AHS warranty decision. We had been without hot water for 10 days. My husband called 4 times and left messages for a follow up. After being told that our AHS warranty didn't cover the repairs, their next available appt was an additional 7 days. In addition to the $400 repairs, they recommended a 4k water filtration system. The way this company communicates or rather doesn't, gives us no confidenc... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,571 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.