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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It took 3 weeks for my refrigerator to be fixed. They just increased the monthly fee by fifteen dollars which makes it unaffordable to me. I will have to cancel in August when my year is up. Up to this point, I would have recommended it to anyone.
Business response:
Hi Angelique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
It's taken over 6 months for my hvac to get fixed
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I purchased this warranty thinking it would provide peace of mind and help. But, i went weeks without having my AC fixed. the offshore team was rude and unknowledgeable and didn't provide much assistance. After finding someone ourself, having someone come assess, we were then told the claim was denied.
Business response:
HI Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
For my Refrigerator, it took almost one year to get them to confirm I could buy a replacement. The Refrigerator kept on freezing inside. The decision makers kept sending the tech and he replacement the item twice but, he knew it would not work. So, it too close to 1 year. Most all the other issues were taken care of without delays. This is "why" I gave this rating It was bad and good.
The service was excellent. ordering the service was good. My request I asked 2x by phone about my order status, I was hung up and no answer given. I rate the phone service very poor. Matter of fact they said my order was complete and I was still asking questions
Business response:
Hi James, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
It’s been two weeks and we are still without hot water. The contractor ordered the incorrect size and it was dented. We are still waiting for it to be installed.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
It is extremely difficult to work with AHS. There is a high degree of customer involvement in coordinating with the technicians. Many hours are spent on the phone. The technicians don't fully complete work and AHS will double charge to send someone else out to fix the original techncians' missteps.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed,
I requested service in September for microwave repair the contractor came and diagnosed the issue and ordered parts. I had appointments setup and the contractors constantly canceled on me so now it's almost November and I still have a broken microwave and I reached out to the contractor as well as American home shield and I am not pleased with the results. Until now I have had decent results with American home shield
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
The process is designed to create dissatisfaction from all concerned parties. The customer The vendor The company My recent incidents have caused us to decide to cancel 3 contracts with AHS. We will post the sad storyline on several social media.
Business response:
Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,571 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.