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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
a technician was assigned and there literally no follow up or resolution afterwards. I followed up using the online chat and by phone multiple times and still no resolution.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I am a real estate agent. I have been purchasing a home warranty packages through this company for every transaction for every sale I make for the new homeowners for over 10 years. The last two years have been a nightmare. Currently I am dealing with this company for a purchase of my own where I bought my own home warranty package. It has taken me two years to get a plumber to show up and finish the job. It will be a miracle if they show up on Thursday as scheduled because something always goes wrong with the selection that ... read more
Business response:
Hi Susan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
Worst company ever. Their agent was complaining as well. The system is down, all the note from yesterday is gone away!! No supervisor is available!
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Horrible experience with AC repair. 21 days in Texas no AC b/c AhS would not expedite
Business response:
Kerri, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Representative knew she could not help me, yet refused to escalate and kept me on the line for at least 30 minutes.
Business response:
Hi Tom, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
The tech did a “bandage instead of a repair or replace. The heater burners will not stay lit without the inspection cove removed. Seems like a safety hazard to me. If it can’t be back to factory, it should have been replaced. I paid $100 for the tech to do most nothing of a service. This was not satisfactory to me or anything but
Business response:
Hi Vincent, Thank you for your feedback and we hope you continue to enjoy AHS!
They try to get out of covering a product they should be covering. It's always an argument
Business response:
Hi Krystle, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.
I feel lied to, first person came to my house said there was an issue with my a/c, follow up came to fix it said nothing was wrong it's my insulation and he doesn't need to look at the first person reports. That he was there to make problems disappear
Business response:
Hi Jamey, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.
My coverage includes "air conditioning" and then has a list of exceptions. When I needed a new damper for my system, it was not listed on the exceptions list but they still did not cover the repair. Under this "logic," they can deny anything they want. I definitely will not be renewing my contract and have contacted the BBB.
Business response:
Ward, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,570 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.