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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They send local contractors. Most have been good to excellent. Recently, they sent one that caused damage to my house. AHS does not stand behind this, told me to work it out with the contractor, who will not take responsibility. I’m very disappointed to know that AHS sides with the contractor, not the customer, when I have proof they caused damage.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
They are great on small items like Disposals but anything large - not so much. HVAC - constant small repairs - technician from 75 miles away. They refused to repair. Washer/Dryer combo - Tech told me right out that they would decline to repair due to costly part. So he left without fixing. I called to complain and they assigned the same guy who never showed. I called to cancel my membership and the guy was very nice - talked me out of cancelling and would send repairman without my paying my deductible. Never heard from them ... read more
The service fee us to high and am pay more out of pocket to fix my on service
They send out unqualified technicians who squeeze you in and tell you anything. Never close to a resolution.
Business response:
Hi Stephon, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.
I have been waiting since May 2022 and it is now November 2022 to get my washer fixed. The company came out told my husband they order the parts but did nothing. I have been in and out of the hospital this year and have told them I need clean clothes and sheets due to numerous surgeries. All they have told me is wait for this one to call or that one to call and I am still waiting. I have medical issues which does not mean nothing to them . I am so angry the way they have handled this.
Business response:
Hi Kathy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,
Electrician advised I need a new paddle fan. advise I would receive a call back from American Home Shield and/or his company. i've called six times still waiting for two weeks and American Home Shield's customer service reps keep lying to me telling me that they are going to send matter to the escalation department and/or your subcontractor department to resolve this issue. So far it's been over a month and every time I call I get the same response from American Home Shield customer service reps they will escalate this issue... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Had old unit and was told I had to pay lot of money to help repair. Unit was old and didn't make sense to spend that much money on old unit. Replacement was refused so I had to buy a new unit out of pocket. Used non American Homeshield Company. Another time heater needed replacing. I had to pay over $2000.00 out of pocket for things I was told were not covered.
Business response:
Hi Jolynn, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.
My a/c unit stopped working and AHS response time to resolve my issue was horrible. Waiting on them to resolve the issue took nearly a month. I got tired of waiting and replaced my unit in my own.
Business response:
Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Very bad experience as a first time customer. New to AHS. AHS should have a list of contractors for AC and heating that do have long ladders to go out to customers house. They assigned me like 6 different contractors that none have ladders to go up and service my AC unit. When I gave them a list of thier own contractors that I was told by other AHS customers that do have long ladders to service my aC they would still not go to them because they don’t like to go with preferred or assigned contractors that customers know of ba... read more
Business response:
Dear Reza, I understand your frustration and appreciate your feedback. Please feel free to contact us at BestCo@ahs.com so we can talk more about your experience. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,570 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.