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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company’s vendors do not diagnose things correctly and are very dishonest
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They were good until I had a real problem. have a broken main line neither insurance nor home warranty will help. I bought my home 6 months ago.
Business response:
Hi Timothy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Pro le. Was not fixed.. no follow up.. closed with no explanation
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.
Send good contractors out of areas that "cost them too much" ultimately leaving customers waiting for DAYS to get things fixed.
Business response:
Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Selected good repairmen how ever they made an error on my account and like to have never saw their error. I never received a credit
Business response:
Hi Donna, Thank you for your feedback about the account error. I would be glad to speak with you to correct the credit.
almost 3 months to fix the problem. They only sent one technician who knew how to do the job and that poor young kid Juan they sometimes didn't get the parts to that he needed in order to finish off jobs. Juan was actually just the best person to talk to at Wallace. Everybody else was a joke. I told Juan go work for Hess air (I know the owners he can give them my contact info) or demand a raise or get some people under you or something
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
We'll I can't even change the review scores, witch is so strange, they hire companies that find fault in things, like my garage door, the Ace company, witch I would never recommend, they said my garage door was broken due to expensive force, WHAT, I only used the garage opener, they clearly hire company's to LIE to get money so they don't have to pay, I wouldn't this company AT ALL
Business response:
Hi Kathleen, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.
It took over 1 month to receive a replacement for my dishwasher, after I ordered it
Business response:
Maria, Thank you for letting us know about your concerns regarding your Dishwasher request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They don't follow up on their contractors. I had one that didn't complete the job and i am still waiting for a replacement battery since January
Business response:
Hi Teri, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.