This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contracted co. did not perform the work but marked it complete. Working with AHS was like pulling teeth to get the issue rectified. Terrible customer service from the contracted co. as well as AHS. I plan on canceling service.
Business response:
Hi Skyler, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your property address.
All in all a reliable company, but 3 days for a water heater replacement is below standard in my book Hot water is essential. I have been paying premiums for years and would expect next day replacement. To make matters worse, I lost wages because I was told my water heater would be replaced on Friday. It wasn't.
Business response:
Thanks for letting us know everything is working out for you!
My refrigerator ice maker was not working from the door dispenser but the filtered dispenser was. I called AHS to have someone come fix the ice maker and the technician came out and fixed it. After he completed the job I tried the ice dispenser and it worked, was very pleased. When I tried the water dispenser it no longer worked. Very unhappy! I asked the technician to fix what ever he did to the water disowns he said he would need to call AHS. When I called AHS they said they don't cover water dispensers you will need to wo... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I had a lot of trouble getting a response after the contractor came out. When escalating, or asking for help i continuously just got a script. It took too long to escalate and everyone kept saying the same thing.
Business response:
Hi Abigayle, Thank you for sharing your most recent American Home Shield experience. I would be glad to speak with you to assist.
ASH is a excellent company, but it takes too long for contractor to come diagnose my appliance.
Business response:
Hi Walter, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.
I asked for an AC COMPANY in brevard county rather than winter park fl and I was told no house was filling up with gallons of water AT THE TIME
They paid to replace my water heater (ONLY). I had to pay the “uncovered “ costs of $865 to the plumber to bring the new one up to to “codes”! READ THE FINE PRINT PEOPLE!
Business response:
Allison, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I was able to get someone on the line but getting my problem resolved was another story. It took months for the repair person to come over. I never received a call as to what the hold up was. I repeatedly called them with follow up once! Still my oven is not fixed. I have called back and no return call
Business response:
HI Lou, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number.
This address belonged to my mother until June 30th of 2022. She talked to me of the denials she received due to, "Not Covered", claims when she clearly had a problem. By the time I heard of the problem, it was well over the 30 days to complain period. Well, now I am the owner and I see her point. My first problem and AHS did not take care of me as their customer. And I believe this address have been warranted for a few many years. I am not going to hold on wishing they'd have my back. I gave them them three attempts. Three s... read more
Business response:
Hi Donzell, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.