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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I came back to this co. Because of Choice Warranty rates were high only to get my 1st claim I paid $125. And that's $40 more than Choice.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
When having dryer fixed the first business assignment was awful, never called to set appointment then called and was on wsy. I wasn't home so rescheduled and they never came, took over 3 months to have repaired. The next business was absolutely wonderful came right away and was very professional.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
We have 4 cars and a home shield . My air conditioner went out and IV been getting the runaround for 6 hours of on hold, callbacks, etc. My husband is in life support and we can seem to get anyone to our home to fix the problem. It has been a !omg hot day w interior heat in the home of almost a 100 degrees. Iv been patient buy patience is running out in fear my husband may be pushed to the limit of heat exhaustion. They seem to have no care nor regard for elderly people or human life. We ate on fixed income and hotels ate so... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed
you raised the price $250 on my tiny house. I have been a costumer since at least 1994 with one or more of my houses. it's pretty outrageous to raised the price that much in one year!
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
They have always been a pain to deal with. Most representatives are uncaring and lack empathy. Only 1-2 reps I dealt with actually seemed to care. Nearly all of my claims have been denied. Not sure why I continue to give this company $750+ per year.
Business response:
Hi Todd, Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution.
Service was timely and they understood how important it was for me to get my Washing machine back or replaced.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
They rip you off and promise what they cannot deliver is my experience for over a year with them. The call with customer service often is over an hour each time and it is very frustrating. As a member, I was charged over $125 service fees for a kitchen faucet leak as they made it sound as if it was a modification for the replacement of the leaked faucet. When they claim as modification your fees are going to be over the service charges. Then, when they were not able to provide me with a technician for a free heat checkup the... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
There are a number of companies that do not want to work with AHS. I've had to find my own plumber and then submit for reimbursement "Less" the service fee. Why should I pay a service fee when none was provided
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I've had to call them 3 times to stop sending me messages saying I owe a service fee that I never received !!!!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.