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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS has only 1 hvac company to service Birmingham Alabama. I called them on Monday to get service and was told the soonest availability would be Saturday just to look at my unit. I canceled my service call and made some calls to local companies and had out to my house in a couple of hours. So of course I had to replace my hvac system. Not going through AHS for service does not allow me whatever credit that they would allow to replace the unit.
Business response:
Hi Frank, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.
Our monthly payment has gone up more than $20/month in the last year, and that is after several years of going up a few dollars each year. We have been customers for many years, with AHS coverage on two houses for several of those years, and we have had minimal claims. We just paid $350 for 3 service calls this month: our kitchen sink was snaked, one running toilet fixed, one toilet adjusted, and an exhaust fan “looked at” but deemed “still working”. We had our fridge ice maker looked at on May 3rd, but are still waiting for... read more
Business response:
Hi Marie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.
I like an outlet to hire a repairman, but I do not like being ghosted.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Difficult to speak to a person and unwilling to help you on a weekend. They work 8-5 even though their "customer service" line is 24/7
Business response:
Hi Celia, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Would give 0 if I could. Wont cover bad appliance. No appeals, no 2nd opinion
Business response:
Vicky, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim
I had two plumbers here and both were crooks, I tried to report them. you had no interest. My old plumber fixed it without the extra charges. AHM was being RIPPED OFF and they attempted to do so to me!
Business response:
Hi Ty, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.
AHS was unable to get a technician to me in a reasonable time frame, kept assigning 1 that does not do what i needed and 1 that was closed. it was an emergency and even became a health hazard. told me I could get my own guy but then wanted a second opinion and assigned the one who doesn't do pumps and the one that was closed. I had to get it done to be able to use any plumbing. even had to get q hotel room to use the bathroom and shower. I was then denied the clam because I had it done on my own. I chose the plan I did spaci... read more
Business response:
Hi Gorski, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
This company not customer friendly, never follow up on works with their own contractors. Bottom line: Sad!!due to unfairly treatment voice as in UTV!God speed!
Business response:
Good morning Shelow, I hate to hear about your most recent customer service experience and the unsatisfactory treatment. I would be glad to speak with you to discuss this. Please provide your AHS contract number.
I received an email asking me to accept the modification charges. I accepted them. A week later AHS still has not ordered the part I need, and told me that I had to accept the modification charges - which I already had. We've been without hot water for 10 days and AHS has not resolved this.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.