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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They allowed me to pay for 3 different contractors to come out on an item that wasn't covered. There is ZERO accountability with the contractors who do NOT have to supply a diagnosis
Business response:
Hi John, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.
Because our request for a plumber with Plumbers Inc. was a bad experience. The contractor for American home Shield never completed the job of three leaky facuets and didn't get much support from American home shield. When my contract is over I will not renew because of the bad service. I feel we were ripped off. I pay good money every month and a $125 deductible and our experience was very bad. My wife dealt with AHS over the phone and didn't get the problems resolved. This company use to be ok, but the service today is not ... read more
Business response:
Hi Mikias, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Assigned contractor I did not want to work with.
Business response:
Hi Carmella, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
1. No appeal process when denied coverage. 2. Became too expensive. Monthly coverage went from $66 to $88 to over $100 in three consecutive years over 50% increase. 3. Non renewal process was very difficult…
Business response:
Hi Rufus, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.
We contacted Patriot Plumbing regarding our water heater replacement and have yet to hear from them. So we are going with someone else given it has to be an out of pocket expense. Disappointing not get a callback to schedule this work.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Accused me of calling on day of contract starting to use my warranty for AC not happy with the accusation and not at all happy with the denial of service on my home. I understand pre existing but with an AC a repair can happen at anytime.
Business response:
Eric & Diana, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
What I'm paying for my out of pocket deductible is almost the same if I did it myself
Business response:
Morris, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim
I have already on prior writing that this is the worst company to do business with . Extremely unprofessional in every aspect. Their complete focus is to get your money and to do the least amount of work possible to fix your appliances. We were treated so poorly, I wouldn't recommend this company to my worst enemy.
Business response:
Hi Daniel, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
The HVAC vendor did not resolve issue, I could not get them scheduled to come back out and had t opay another out of pockt.
Business response:
Hi Cammy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.