American Home Shield

Dennis Tryon III 

on BestCompany

2 years ago

I purchased warranty when I purchased hime. Your company didn't cover the dishwasher. 

FRED 

on BestCompany

2 years ago

Quite disappointed and appalled. I had to pay a service fee of $125 twice for one service call because they had to come multiple times when it was no fault of mine and I was eventually asked to pay the vendor the full cost of repair after I was assured everything was going to be taken care of. They managed to code it to prevent payment. That's just terrible. It's been almost three weeks and my issue hasn't even been resolved. 

Dee 

on BestCompany

2 years ago

I recently had an issue with my washer and contacted American Home Shield (AHS) for assistance. Unfortunately, it turned into a frustrating and inconvenient ordeal that took a month to resolve. While I appreciate that the issue was eventually fixed, the process was not easy. The first contractor that AHS sent came and tore my washer apart, but then it took two weeks to get back to me about the parts that were needed. When they finally returned to install the parts, the problem was not resolved. I had to call AHS again to exp... read more

JEFFERY 

on BestCompany

2 years ago

I used AHS for over 7 years. I left them over a denied claim. I was first told the claim was denied because my policy did not cover replacing a pressure regulator. I had to point out the specific language in the policy to the call center agent to show it was covered. I was then told it was denied because it was not the right size for the house, although it appeared to be the original pressure regulator on an 18 year old house. I did confirm with the plumber, that AHS sent, that he told the AHS it was "going bad" and needed t... read more

Mark Honigsfeld 

on BestCompany

2 years ago

My calls were ignored. Hours of calls and no one ever returned calls from upper management. Issue was never resolved since August 2021. 

JOHN 

on BestCompany

2 years ago

I have found that there are a number of requests for service that I have made that are denied by AHS, in particular a request I made to have my garage door opener fixed/adjusted. When the vendor arrived he informed that AHS would not cover the repairs. As a result of this I paid AHS $100 for nothing. This is unacceptable. In the meantime my fee has risen from around $50 to well over $60. I am now researching competitors to AHS and will likely make a shift when I locate a competitor that provides better coverage. 

Hamik 

on BestCompany

2 years ago

Hires cheap contractors and approves the lowest price item to fix the issues! 

Bret Foster 

on BestCompany

2 years ago

They hardly covered anything that I needed in order to get my A/C fixed and had very little to no compassion, considering the heat waves we are currently experiencing. There was lack of urgency as well. 

Daniel Freedman 

on BestCompany

2 years ago

The repair company never followed up to get repair authorized