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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1 month in February w/o hear before my heater was fixed. Days this June w/o AC and still waiting. I am a customer w/AHS for over 15 years. I will cancel my contract my also after service calls, my monthly contract goes up by at least 10%. I am paying now $90 monthly and each service call I pay $75. Customer Service folks are rude and nasty. The barely speak English and extremely hard to understand .. AHS orders parts for fixes with no ETA. They don't allow me to purchase parts myself and pay for myself. I am told that if I d... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
My air conditioner was not cooling properly & a contractor was sent out. He concluded that a new condenser coil was needed. AHS gave me the runaround about the order placement. Needless to say, 20 plus days later in 100 degree temperatures, I called again to check on the part order. The agent told me that the order hadn't been placed yet & she could arrange it so AHS could just send me a check to make things whole. I told her that I didn't care about a check, I just wanted the a/c fixed. She could not give me an estimated ti... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Very poor responding/repairing my appliance
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Refrigerator could no longer be fixed per their repair company.They are still giving me the run around and have NOT reimbursed me for the new one that was delivered. Until this I was very happy with them.
Business response:
Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Electrician and appliance, repair technicians difficult to schedule for company. They request homeowner find technicians and then request technicians to call ahs with diagnosis before repair.
Business response:
Hi Alicia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I paid my 100$ deductible to have a plumber come to fix my toilet only to tell me its not covered.
Business response:
Hi Chris, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
It is impossible to reach anyone by phone.
I feel like they don't act until I pester them multiple times with follow up calls. They are somewhat responsive on phone, and reach out to vendors, but in 2 particular cases in has amounted to nothing happening which is frustrating as a customer. Right now I don't think I will be renewing next year and wondering if I should even continue.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Horrible experience. We had a gas leak (a major concern!) and needed to find the source. The contractors told Home Shield what needed to be done and they did not wanted to fix my the problem. Instead, they kept saying that it the issue was pre-existing and that we would need to pay another $125 to get another opinion. This happened twice. When I asked what the bases for it being pre-existing was, their answer was that the contractor would tell us. But that's not what happened. The first contracting company they provided us h... read more
Business response:
Hi Martha, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.