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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All you had to do was say it was preexisting conditions. That would be the case for anyone who pays for the house that’s not brand new. I think you could even make the case for that.
Business response:
Hi Mark, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Almost Everything is not in contract even though I bought the highest plan available.
Business response:
Hi Kyle, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
I had a service call today for water pipe leaking on my home. I was told by the technician that it may not covered and he needs to get authorization from AHS first. In that case, I will terminate the two home warranty policies that I have with AHS. I have been with AHS for so many years, but when I need the service, and I will be treated like this. I don't want to be with AHS anymore.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Quick initial response after appliance issue. However, problems were not correctly diagnosed or resolved for over a month. After a month a replacement was recommended but only one 'feature matched product' was offered and it was conveniently out of stock. All similar level items had an associated 'upgrade' charge and customer service was completely inflexible and unhelpful. I m still waiting for an appropriate replacement to be in stock.
Business response:
Hi Rajtarun, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.
I had been very frustrated with my toilet not being repaired when they should have removed the toilet to unplug it and it is still not flushing correctly!
Business response:
Hi Vicky, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
your company uses cheap vendors that do not show up on time and do not fix the problems
Business response:
Hi Edith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I've been a customer since 2019 and have had nothing but great things to say about them. Friendly and efficient staff, generally quick service. I recently had my dishwasher break and American Home Shield made several attempts to remedy the issue (which was great), unfortunately, it had to be replaced. The company they connected me with for the replacement was beyond horrible; they have 1.4 stars on Google and the reviews are some of the worst I've read. When I called AHS to voice that, I was told that they don't select their... read more
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
4 weeks and counting on repair not complete
Business response:
Hi Stewart, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Greenway is horrible. I would change who you contract out to do the work
Business response:
Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.