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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American home shield is a good company, but some of the workers are very rude. The contractors are very unprofessional, they give wong diagnosis. For my cooktop, 3 contractors gave wong diagnosis. I was starting to get frustrated until ASAP Company came and solve the problem.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
for simple repairs they have done good job but I cannot get then to repair my jet tub they hired s plumber who told them it was the pump then they sent an electrician who told it was the pump now they want someone who works on jet rubsnto look at it but they have to be qualified and licensed. They dont have anyone in their list of contractors and they had me find one but wont take an invoice e mailed to them. They want to speak with him kn phone and he says he wont waste his time because he has dealt with warranty companies ... read more
They charge 100 to come out and the last time, we had 2 companies to come out for our air conditioner. The first company said we need 3,000 worth of work out of our pocket. The second company said we didn't need all that work, but the diagnosis was the same and we have to go with the first company. Needless to say, we had to opt in for the buy out and still have not got it fixed.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
It took me forever to schedule and appointment for an electrical issue. I felt like I was on a never ending loop
They’re a horrible company. Our fridge broke and was covered by their policy and after a weeks worth of calls they finally got someone to investigate it and look at it. They said it was so obviously broken that they would t cover it despite me reading to them verbatim from their own policy that explained how it absolutely WAS a covered problem. They refused to get their supervisor back on the phone and they refused to reopen the claim and cover it. We had to replace the whole fridge because they wouldn’t fix it and I’ve hate... read more
Business response:
Woodson, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim
Right now I have three outstanding claims. My dishwasher was supposed to be delivered three days ago but I haven't heard from anyone! Other appliances are out of stock
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The communication needs to improve significantly. Due to miscommunications between AHS and the vendor, my AC is still not fixed. This is already over month. To date it is still not fixed.
Business response:
Hi Casey, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
I have been fighting to get my water heater, faucet, and toilet fixed since January. The company they had came out, took pictures I guess and said no straps on heater... the same heater that AHS contractor replaced years ago and added the necessary straps! so denied! I would like to see the photos that were presented bc we have straps!
Business response:
Hi Lettie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
Hard to contact & long waiting times. Terrible
Business response:
Hi Janise, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,178 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.