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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a customer for six years. Until this year I have been quite satisfied with the service. The last two episodes have been horrific. You have been unable to find contractors to service my request, and when she did find them it took weeks not days for them to show up if they showed up at all. Once I had to find my own contractor and I was told I would be reimbursed.Three months later I received the check. This is not satisfactory. The only thing that saved the company in my braces was that one of your employees was k... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.
Working with customer service is not a good experience. Most are hard to understand since they are foreigners who are extremely hard to understand. Secondly, it sounds as if they are reading a script without understanding what the problem is. Third, literally no follow thru nor follow up. Lastly, when trying to go to a higher level seems impossible and even when you do get to a higher level, it is a voicemail in which it does not matter if you leave your information - no one calls you back
Business response:
Hi Joseph, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
I have been told for a week now that someone will be out to fix my ac. They have not shown up or called. I have asked for a different contractor to be sent and was told this one is all they have.
Business response:
Hi Dina, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.
I was told on numerous occasions that someone will follow up with me regarding the issues I was having with the technician you sent within 24 hours but no one ever called back. It has been 8months since the initial ticket was created and I have spent $7,000 out of pocket plus the monthly installments to you but the issue is still not resolved.
Business response:
Hi Jack, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
This company habitually dispatches substandard contractors.
Business response:
Hi Mary Jane, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Did not complete service. Claimed not covered after 8 days.
Business response:
Hi Jim, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
It takes too long for repairs. My last refrigerator repair took 35 days to resolve. Not good.
Business response:
Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.
My A/C is not working. Contractor came one pound of freon and left without checking the unit. The A/C still didn't work. We can not get the contractor to return our calls. The contractor is Billy's A/C service in Hurt, VA. It's been 17 days since we requested service. Billy's is not accredited by the BBB. I don't know why AHS uses them. This is the second time I have had trouble with this contractor. ime, put in one e time and put in a pound of freonn
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
We are in a rural area with limited service providers. When we need service we may have to wait a week or more before your service people can come to our area. Then we wait a week or more for ordered parts. It’s too slow of a response. Then if a the repair doesn’t work and a part isn’t available you want to rebuild a part. Again this is a huge inconvenience for people in rural areas. It could be a month before the appliance is fixed. Not acceptable. All of that to avoid replacing an already aging appliance.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.