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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication. Length of time it took to fix the issue. I had to call someone else to fix the original problem. Just a waste of time and money.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.
All non- English speaking agents(difficult to understand) who read from a script and have no authority to help you. Everything is hurry up and wait: we'll I've been trying g to get my AC repaired since 6/8/22...I'm sleeping on the sofa ro try and keep cool and they are giving me BS excuses about my parts.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
We have ask for a service call for over a week.No one returns our calls. When l contact the service Department they tell our request has been canceled as they can not find a contractor in my area
Business response:
Hi Jacqueline, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
My last experience has been very poor. In March I requested a repair for my electric stove. The repair person said the part would not come until July! The stove worked intermittently until a month ago. THE STOVE DOES NOT WORK AND IT HAS NOT BEEN ADEQUATELY ADDRESSED. Seeking help
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They don't fix things that are on your contract
Business response:
Hi Elizabeth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Timely manner in which find a contact. Dislike charged every month and also a service charge on top of that.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Still waiting on my service to be scheduled and completed.It’s like pulling teeth after they get paid. 2 nd time we paid and no one ever show up
Business response:
Anthony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Way too expensive for what they have to offer. Customer support is TERRIBLE. Too many stipulations. Wouldn’t recommend.
Business response:
Aleha, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Vendor selection and customer service are unacceptable
Business response:
Hi Jaden, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,178 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.