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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Put in a claim was told if i upgraded coverage they would approve claim.They did not . Would not use them. Paid my monthly fee for over a year . And the refused to pay after claim was put in.Rude people. Was told by 4 people after upgrading plan. The claim would be paid.when told supervisor this and they still would not pay. DO USe THEM. THEY lIe
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I complained about a company that never called me and all AHS rep did was give them more time. I paid for service more than a week ago and I still have not had the service reserved.
Business response:
Hi Kelsie, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.
Not enough air conditioning companies to provide services.
Business response:
Hi Kate, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
It is not a good value for the price. You pay as much for the service call as you would pay for a regular technician. They don't cover hardly anything on real issues - ie foundation leak. They don't tell you when you call that they don't change out toilet wax rings/reseat toilets as a part of the service when that is a needed repair. The agent will send someone out after you have already paid the service fee and then you are told it is not covered.
Business response:
Hi Theresa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have paid $125 twice for visits and AHS would not help. So, I paid $250 plus two monthly fees for nothing. Also, I got the feeling that AHS was working with my insurance company, reporting risks I should fix, but they (ASH) gave me no guidance or help with fixing issues.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Raising rates, customer service set up is horrible
Business response:
Hi Jerry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
The issue at hand is unresolved and I have gone a week without air conditioning or any resolution for getting it fixed/repaired. The service company is not communicating consistently with me at all.
Business response:
Hi Melissa, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired. Please provide your AHS property address.
I have been a customer for 22 years. I purchased a new house and bought a warranty for the new house. AC wasn't working properly and they would not cover it.
Business response:
Hi Scott, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.
Poor quality of contractors assigned the last year. Frustration with customer service as they are obviously trained to DENY EVERY CLAIM until you argue your point. I pay for this service. I have had AHS for several years and been satisfied until the last year. Not sure we will be continuing doing business with AHS.
Business response:
Hi Nathan, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.