This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My microwave blew fuses in February, repairman replaced but with incorrect fuses. They blew again, he replaced again and it was ok for 3 weeks. They blew again and something else had to be ordered. He NO showed a couple of times, then came, repaired and dropped it on the floor which damaged the housing. He took it to the shop. Last week they said parts were in but they would have to come get it. “They already had it two weeks “. Saturday they no showed and yesterday they no showed. It is May 10 and I’ve mostly been without a... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.
Kept getting the run around with customer service regarding my air conditioner. It was 94 degrees in the house and I had an elderly person with asthma. After almost 30 hours I was given the go ahead to source a vendor for repairs.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Does not cover items in plan. Uses an excuse that its a modification issue.
Business response:
Hi Lisa, I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.
Reps are horrible and you can barely understand them! AHS hires the lowest quality vendors to come to your home and they do not seem to have experience to satisfy customer needs.
Business response:
Hi Rod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The attitude of the people that works there. Don't understand English well
Business response:
Hi Vern, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.
2 negative service requests. Extremely frustrating and time consuming experience
Business response:
Hi Phyllis, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
customer service is horrible and the contractor are even worst
Business response:
Hi Latonya, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My refrigerator stopped working more than a month ago. The first technician you assigned to me could not come out for more than six weeks. The second one assigned came out quickly but the parts needed took almost two weeks. Two days after it was repaired, it stopped working again and I have been waiting for a week for someone to come out and look at it. You try living without a refriderator in this summer heat for almost two months and see how happy you are with the service.
Business response:
Hi Stanley, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Did not resolve dispute that was clearly a covered item.
Business response:
Hi Jerry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.