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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bc the vendors did nothing other than show up
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Inapt customer service people can't even speak the language. The lack of action on your part has caused extensive water damage to my house. It took over a week fighting with customers service rep to get a plumber out to my house while water leaked from the dishwasher all the way to the basement
Business response:
Hi Terence, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
It saves money on A/C repairs but only patches the systems so each year for the last several years we end up having to have something with one or both A/C units repaired
Business response:
We're glad to hear your experience went well.
11/14/22 AHS and their contracted Prime Plumbing Co are terrible money hustlers. Warning, do not use either of the two. I had a leak in which one plumber out and screwed one thing, then 5 days later another Prime plumber came out for the same problem but said I needed a new service ticket for the same leak meaning I would have to pay another $100 dollars. So I didn't do it. Now my neighbor has water damage in her condo and the insurance and lawyers are handling this nightmare.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Often it has taken too long for service, i.e. waiting in the heat of summer for A/C parts to arrive at the service company, the. To have the wrong part arrive. Recent washing machine repair has been much better, although it was a warranty issue of the previously installed part, and we had to pay AHS normal service fee.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
We thought A-US AIR CONDITIONING had done a good job and we left them a good review, a few hours later we discovered that when they blew out the condensate line, they separated a joint and water damaged the texture of the wall below. I have tried to contact them multiple times to see how they want to handle paying for the damage. Apparently, they want to do nothing. If AHS sends you to them, I would ask for someone else. Our problem is NOT with AHS other than that they said we just had to take it up with the contractor.
Business response:
Hi Connie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.
they suck! You only get people in the phillipines when calling and they dont care what you have to say!
Business response:
Brad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My first experience was awful, not their fault but the company that was assigned. I contacted them and I was placed with another company.
Business response:
Hi Carol, Thank you for your feedback!
Elan electric,who the recommended never got back to me to do a upgrade so I can't install a new range
Business response:
Hi Dan, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.