This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You cannot understand their representatives on the phone, they give you incomplete information and and they don't cover everything they say they will.
Business response:
Hi, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
I have not received an approved $808.30 reimbursement for the dishwasher that was installed on February 10, but no reimbursement has been received. I have been in touch with the Cash Out department several times with no clear answers . Today I was told that the request to issue the check had never been submitted to Accounting, so they would submit it today and it will take another 21 days. Please find out what the problem is ASAP. $808.35 is a lot of money! It has now been over 4 months and I was originally told it would tak... read more
No one is customer service has any knowledge to resolve problems. They only know what the computer screen says. If the answer to your issue is not on the screen they are not able to answer questions.
Business response:
Hi Danielle, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.
While good with setting up appointments, you take way too long to decide on fix or replace issues. Case in point it took 2 separate appointments to figure out why my fridge was malfunctioning. In the meantime I am throwing out a lot of expensive food. According to my last service company, the repair was going to be very expensive and time consuming. I have already lost 2 days pay having to be home. My food loss will approach $500. Since I still have not heard from AHS, last night I had to buy a new fridge before I had to los... read more
Business response:
Hi William, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My issues were rarely resolved to my satisfaction, but I had to pay each time anyway. I feel like I wasted a lot of money for the premiums then did not get the service promised.
Business response:
Hi Paula, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.
We have had a claim for our A/C unit and it was denied, we had to buy a new A/C Unit and heater (the heater was damaged when water was dripping from the A/C unit). We were just recently denied our dryer claim even though a new motor is needed. The technicians have all been fine, it is just AHS not wanting to pay for anything to be fixed or replaced.
Business response:
Hi Erik, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Because still waiting after 15 days to fix my pb with my fridge and between them and the company contractor they can't still get any answers
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I have made repeated calls t check on a service order, the representative assured me each time that I would be contacted within 48 hours, but to date, no contact has been made. Also representatives are nice and helpful, but hard to understand.
Business response:
Hi Harriet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Because you have to wait 48 hours for an appointment I have instance's that the agency has not even called me back nor answer phone
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.