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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Through no fault of myown you have delayed my check. I gave you my mailing address which is a P. O. Box and not my house address when signing up with your company. I received notification from Amanda K/Operations Coordinator /Executive Relations that my check was sent to my house address which has NEVER HAD A MAIL BOX. Then the represenative said there was no other way to resolve this issue but through her.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They expect you to maintain records/receipts of everything you do for the upkeep of your home as if you where a corporation/business. Don't do it yourself!
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
They let the furnace company charge me $300 for Sheet Metal work when they used all of the old stuff
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.
A lot of my claims denied.Even if technicians say they gonna fix or replace it.AHS keeps on denying it.
Business response:
Darwin Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Less than helpful with plumbing issues. Give up contacting them any further eith these issues.
The microwave broke. After having to wait for an appliance repairman he told me it might not be covered as it a counter top with a built in trim kit. After his visit your representatives kept telling me for a couple of weeks it was covered. Every day the kept telling the authorization dept. will be approving it in a day. I kept call and kept getting the same answer. When I call the appliance repair the woman told me it was not covered and hung up on me. Then two weeks later you called and told me it is not covered. You did a... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Took 6 days to get someone technician to fix hot water heater was without for 6 days! Was not told this. There was no communication about the long wait. I had to call several times to make sure I would get the help I needed
AHS sent a tech who found nothing wrong. The next day the furnace would not run. Tried calling the tech twice and only got a recording with no chance for leaving message. I paid someone else to repair furnace.
Business response:
Hi Dale, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
It has taken 3 and a half weeks to resolve my problems. I'm not happy and it's been very much an inconvenience
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.