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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My first experience was good but my second call was not answered. I was told to find my own repair service which I havebeen unable to do yet I am billed for a service call when there has been NO service. The reason I got AHS was so I could get qualified technicians and not have to search for them myself. the authorization to locate and hire a technician by myself is useless and I can't do it. I should not be billed $125 for a non existant service call. The phone ladies are nice but they can only do so much.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
This company is not urgent when it comes to urgent matters. Furthermore, they have no interest in helping provide a contractor who is willing to work. The entire company "American" home shield is actually ran by Phillipines line operators who do not provide actual asistance and have no supervisor who can override case by case determinations and are not reachable. This entire company appears to be a scam because they avoid paying for servicesat all costs. On a Monday night we discovered a blockage in our plumbing system, afte... read more
Business response:
Hi Crystal, Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.
Have terrible contractors and don’t help to find decent ones
Business response:
Austin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim
All the time is not sure what includes in the contract or what is not.
Business response:
Sajjad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Every incident requires multiple calls, vendors assigned are often unresponsive, vendors rarely resolve issue in single trip.
My Samsung Refrigerator has been leaking water onto my tiled kitchen floor since God know when and AHS has since last year sent one company after another and after changing almost every part in the fridge and it is still leaking, AHS is still sending another company to troubleshoot the problem. Waste of our time. I am already removed and disposed the kitchen rug. In fact I am running out of patience and do not know what to do. When, taking the monthly payment, they have no problem doing that. However, when getting one's prob... read more
Business response:
Ofori, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The people on the phone don't understand English
Business response:
HI Sharon, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Continually changing parts for the same AC unit every year. No resolution to replace unit
Bottom line AHS is more trouble than it is worth. You have to pay $125 every time they send one of their people out and they looked to find a way to not cover my broken AC unit saying it was a preexisting condition which there is no record of and I just bought the house. Also things were working well and then they weren't working so not sure how that is pre existing. They also refused to email me a copy of the denial and said it was mailed and would arrive in 7-10 days. That was weeks ago and I have not yet received it. They... read more
Business response:
Hi Becki, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.