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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Shady terms and it seems they hire only mediocre people for the job.
Business response:
Hi Linda, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
They came and fixed my AC. But when they came the amount was changed. From American home shield sent Evolution heating and air conditioning, to my home to fix my AC. They called and said the amount was $495, then when they arrived the amount change. I went to my back to get a cashier's check for $595. Is was an increase of $100. When gave the check he said "I am sorry if is the wrong amount. It is only $495" We agreed that they would come out and check the furnace in the fall and AC in the spring. Splitting the $100. They Ne... read more
Business response:
Hi Egglezos, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
LAST EXPERIENCE WAS UNRESOLVED AND NOT POSITIVE
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Chose a poor plumbing company that messed up job, did 2 recalls, but still had to pay twice to fix issue.
Business response:
Hi Denis, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
They removed my AC coverage & I doing know, I'm sure they were aware it was time for it to be replaced based off of the AC tech that was here last fall. What a scam. And now I've been paying $69 a month for no reason in my eyes. I mainly had it for the AC
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Very very poor customer service always conflicting info. When there is conflicting info provided to customers it’s difficult resolve issues. I had to make at least 20 calls over the period of 1 1/2 months. Unauthorized charges made to my bank card. Also, HSA and AHS are related companies. I was paying for both, double coverage and was never made aware. Amazing does not apply in my state the word was pre populated in my rating and highlighted in green…. Shaking my head!!
Business response:
Hi Wanda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.
Terrible customer service. Can not talk to anyone able to help!
Business response:
Hi Henry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I had to pay for a system that was supposed to be covered by my warranty. Still awaiting resolution after four months. Terrible experience.
Business response:
Hi Frumious, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
While the advertisements and first pages of my warranty imply that my boiler would be completely covered for wear and tear. hidden on page 5 is the cap of $2000. This is not really a huge help when the quote from the only contractor they accepted came in at $12K. I got a quote for the whole job from my own oil company for $9600 total. When you consider that my policy is $500+ per year and there is a $120 deductible, the cost of the warranty isn't really that much off of the actual project. SCAM.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.