This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paid $125 upfront fee plumber here less that 30 minutes. Two weeks later received notice of denial for repair l. I will be canceling my contract immediately
Business response:
Hi Harold, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.
A contractor has not been paid for work approved and completed 8 months ago. CSRs are very polite yet heavily scripted content.
Business response:
Hi Kim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Don't get the same story twice. One lie after. No sense of urgency.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Coverage is poor - I pay all of this money and you don't cover the items that need repair. Difficult to work with. The paperworks needs to be perfect or you wont do the repair work.
Business response:
Hi Dana, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contract number.
Poor customer service. Contracted with some poor companies in my area.
Business response:
Hi Arealle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,
No repair is considered an emergency, even though our AC quit during a heat advisory and under no circumstances can I choose a repairman that can offer immediate repair, even though the appointed contractor can not make it out for days. There should be exceptions to emergency situations, I found an HVAC company that could repair within one day and is probably less expensive than the contractor that was chosen by this warranty company. Because of this I decided to cancel and after getting high pressure sales tactics, I was fi... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
It took almost a month of no heat in my house to determine I needed a new furnace. Then it was going to 2 weeks before they could replace my furnace. The process takes too long in emergency situations
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Refused to fix an obvious problem (6 inch hole in radiator as source of a leak/flooding of a room) and wouldn't escalate to problem when asked and then hung up on me.
Business response:
Hi Stephen, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the repairs.
customer service is horrible. Long wait times, unresolved issue, hard to understand rep.
Business response:
Hi Robyn, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.