American Home Shield

LAURA 

on BestCompany

2 years ago

I could not understand the person at the call center. The service charge has gone up from $75 to $100 with no notice to customers. Some had been out to repair my refrigerator 6 or 7 times in 2 years. I’ll see how long this repair lasts. I could have bought a very nice new fridge with all the money I have spent on American Home Shield and the service charge fees.:( 

Donald Rupert 

on BestCompany

2 years ago

It took multiple times to get my issue resolved because initially there wasn't a vendor to service my area. 

Frank Tucker 

on BestCompany

2 years ago

Been very slow repairing my oven. Over 3 weeks still not repaired. 

Taiju Takahashi 

on BestCompany

2 years ago

Customer service isn’t the greatest - canceling is difficult due to contract 

Barbara Gilford 

on BestCompany

2 years ago

Always say your contract doesn't cover an item when your contract clearly says it does 

RAYMOND 

on BestCompany

2 years ago

You folks sent a plumber out to investigate a water leak in my Kitchen that was was damaging my wood laminate flooring. They found a small leak in a water line behind my kitchen cabinet going to my ice maker. they just left the line, didn't replace it, or cap it off. This wasn't acceptable, at a minimum they should have replaced the the leaking line... 

Bob Mattson 

on BestCompany

2 years ago

Just realized when I had to make a service request that I am now being charged almost $100 per month for this service and was never made aware my monthly cost was going up. Recently priced a competitor and their rate was just over $50 per month with my same service fee amount. Also have a service request in currently and have not been contacted by service provider in three days to schedule service. 

Stephen Fletcher 

on BestCompany

2 years ago

Failed us both in misrepresenting our problem with the vendor who then came 2 weeks after our request of emergency plumbing issue thus the plumber was not authorized to do the actual problem that we reported. When I called to complain, the pushback was unacceptable and they refused to escalate me to file a proper complaint. More, they told me I would receive a communication within 24 hours. Yeah right, that didn't happen. I did get billed though, and my funds taken from my account without my authorization! And my second call... read more

Sandy Plenderleith 

on BestCompany

2 years ago

No urgency from majority of representatives. They seem to provide information based on what has been updated in their computers and go no further to help, even when I have checked with the assigned technician's company to get their status. Last year I waited 4 months to get my refrigerator repaired and this year, I waited 6 weeks for them to make a decision that my refrigerator had to be replaced. Very frustrating experience. I don't know the name of the last sales representative I worked with, but she actually went above an... read more