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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Still waiting for refund check promised.
Business response:
Barbara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I contacted customer service over 10 days ago about a repair that had been done at my house. I didn't receive a new ceiling and bathroom fan. They put a replacement part in and it does not work. I am seriously thinking about changing home warranty plans.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
After being with them for more than 30 years they took the technicians word against mine
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
AHS gradually raised my rated and deleted some of the options I had on my policy without my knowledge. During the time I used the company for issues it was very difficult to get service scheduled in a timely manner as well as get goo techs out to complete the work. I have left AHS and went to Choice Home Warranty.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
After almost 5 wks I have no communication to finalize my service request
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have not received pay out for air conditioning and it has been over 4 months. No one responded to my last email. Avoiding payout...?
Business response:
Hi Mr. Hu, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
We had to wait 4 weeks for delivery of an item and the item was already delivered to the 3rd party to install. They then told us we had to be home for the delivery, which was fine. However, I had to take off work to be home during the 3-7pm time frame and the installer came at 1:00 - messaged me that he was eating dinner at 5:00 and couldn't make it back to install my machine. I had to take off work to meet him and I was home during that time- He let me know that it would be an additional 3 - 4 weeks as they would have to pu... read more
Business response:
Donne, Thank you for letting us know about your concerns regarding your delivery. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
American home shield needs to evaluate the company's they work with or atop charging us deductibles. Everytime I used the services I paid my 75 dollar faithfully and had to go through hell and high waters just to get a resolution. Which I should not have to since I am paying every month on time and pay my deductible. Am looking for other home warranty services.
Business response:
Hi Reva, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter Please provide your property address.
I am very frustrated with AHS. I have emailed everything they asked for and to the address they told me, but for some reason AHS doesn't have it. After sending the invoice for an approved reimbursement AHS said it would take 14-21 days. So, I called 30 days later only to find out they said they never received the second email. I sent it again for the third time at the exact address they told me. I called again yesterday and the person said he didn't see it. Someone needs to call me and get this problem solved. I have been wi... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.