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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have to call all the time just to get service. They don't have any service companies in the area that my rental properties are in. It has taken them 10 days to not get a tech and finally give me authorization for an outside vendor. It took 22 days on another property for authorization on an outside vendor, and I am still waiting on another authorization for another call. I have 5 rentals, 4 are with AHS and it's like I have to talk to them daily just to get something fixed. My rates were all the same last year on all 4 pro... read more
Business response:
Hi Dee, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number or property address.
They refused to refund the $75 I paid for a service to check out my air conditioning unit. He lied, as proved by the second service tech from another company. The potential scammer told me my unit only had 1/2 pound of Freon, and that AHS would buy my another air conditioning system. Then he added that they would not pay for any of the $2,000 + installation charges. He also told me when I asked about what sounded like a twig getting caught in the blades after thinking for a minute, that a piece of dangling plastic was making... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My first experience through AHS has been rocky. I've called and apparently given false information by multiple representatives, told by AHS that a service charge would not apply (even after they had my info and plan pulled up) yet I'm still being hit up for a $100 service fee. I was told I'd have a call from AHS by yesterday after HQ could review the calls that occurred, and I've heard nothing back. I have to keep following up. Communication has been extremely poor and I have little trust in receiving accurate info when cont... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I didn't get the results required to take care of my problem
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Customer service is awful!! Length of time for approval for coverage unacceptable!
Business response:
Hi Debora, Thanks for bringing this issue to our attention. Please know that I’d like to look into this further. Send your contact info to DM/email and I’ll be back in touch with you soon.
They don't cover anything. I end up paying the amount that I would have paid if I didn't have coverage
Business response:
Hi Adele, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
In the short time I was with AHS my fee was raised twice. The last raise was substantially more then reasonable. $62.99 total. I was told it was because the contractors raised their fees. I had to change home warranty Companies because of the fee increase.
Business response:
James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Good service, one issue... I had work done at my residence. The work caused water damage and neither AHS or the contracted agent will not take responsibility for repairs.
Business response:
Thanks for letting us know everything is working out for you!
Taking 2-3 weeks to actually get things resolved is beyond frustrating my dryer went out and it took 3 weeks to get someone to my home and then right after my washing machine went out and I’m now on week two since I filed the claim and IM STILL WAITING
Business response:
Hi Ashley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.