This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service terrible. Reps have trouble speaking English and only read a script.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The office personnel took a week to replace our water heater while their office kept us at bay while the leak penetrated through the ceiling onto the carpet and walls. The excuses were unacceptable & very un professional! Respectfully; CMDR HJP
Business response:
Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.
I changed a bulb in my hood. When replacing it it arc’s and a wire burned out. You wouldn’t cover a repair/replacement since I changed the bulb. The alternative, pay you $125 to have a service tech come out to replace a bulb which costs less than $1.50. Just a scam.
Business response:
Hi Wayne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I would leave zero stars if I could. Have been without heat for 4 days and the company they sent had a delay and no feedback regarding diagnosis. AHS refused to pay and had to get another company out to fix. Complete waste of money!
Business response:
Hi Jessica, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.
Questionable coverage given the amount I pay each month and the amount I pay for each service
Business response:
Hi Brian, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
not worth what I pay for it. Service is terrible and wait time for repairs is bad.
Business response:
Hi Lokesh, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
They are horrible im still waiting on my refund its been almost 2 month
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
The air conditioning company that was sent out did not fix the problem. They weren't open on the weekend. My condo has been leaking water for 2 weeks with no resolution. Company is coming 5 days after I put in request.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have had mostly positive experiences with AHS, and intend to remain with them if possible. They seem very accommodating and ready to help. However, I felt that the vendor they used to replace my water heater was a total rip off. They want to charge $615 to replace a $500 tank!!!!!
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.