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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First, I was forced to input a number. My honest rating is ZERO. AHS took my money for 10+ years but did not provide proper support when the time for a serious service call arrived. I have had no heat for three weeks and live in the NE region of the US. I was being forced to accept an offer from their contractor who I could not afford. AHS would not allow an alternate contractor or outside authorization to help resolve the issue. And the cash out offer was disrespectfully low. AHS knows that the average consumer doesn't have... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Because my house is not yet done and fix.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Had 2 different AC contractors out gave 2 different diagnosis AHS denied both assessments AC has been out since 6/13/22 it's 102+ in Lancaster, Tx my AC condenser has a leak from the fan blade both contractors said I needed a new unit AHS refused my claim and said it was do to misuse and abuse and pre-existing. The AC unit is outside the leak is on the inside how is it misuse and abuse and pre-existing. I am speaking to an attorney and channels 4, 5, and 8 in Dallas, Tx. Multiple neighbors of mine have ac issues and have AHS... read more
Business response:
Hi Kalyanikumar, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Nothing is done on a timely manner you have to wait weeks for service
Business response:
Hi Carla, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Slow to respond just likes to patch stuff and then you have to pay money on top of $100 and your monthly payments. to pay,d
Business response:
Hi Theresa, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number for us to find your account.
I've had it for years,paying $65 a month. When I needed there services for a dishwasher replacement I was told it was not covered.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
So far you have denied my claim. So I am not finding it helpful or useful.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My oven was fixed in April and then yesterday it stopped working but since it's over the 30 day period I have to pay the $75 dollars again for the same company to come out here which is ridiculous.
Very disappointed in customer service to date. AHS sent out a contractor to assess issues with non-working AC unit. Tech was rude, demanding and bullying. Additionally, without making repairs or turning the unit on states Freon is low and will cost $800+ to fill which will not be covered. Requested tech fix the issue, turn on unit and then check Freon level. Our understanding is the unit should be run to accurately assess Freon levels. Tech became even more rude and demeaning and said he had to leave for another job and his ... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.