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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You cannot understand customer service, and they are always willing to blame the contractor for miscommunication
Business response:
Hi Tisha, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Everytime I call to request service or ask a question, i cannot understand what the customer service rep is saying because of their accents.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I'm paying a lot for people to come out and tell me it isn't covered. So what is the point of this Warranty?
Business response:
Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
I moved into my new home recently and the first time I used the sink in my master bathroom, I noticed the drain stopper was pulled up. I released it, only for water to start dripping below the sink under the cabinet. I closed the drain stopper again and when I did, it came totally loose from under the sink. I called and reported this to American Homes Shield. I was charged the $100 call out fee. The plumber who came to my home said that sometimes this happens when the drain stopper is fitted too tight by the person who insta... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Never did replace my Air Conditioning. Never sent information that they said. I spent 3 weeks without Air conditioning in Florida with the temperatures over 90 degrees everday
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.
My AC has been a problem. When it stopped working we were displaced for 3 weeks. Between parts and two different contractors. Then we also had to pay 2 deductibles for the same issue. I am out thousands. Not happy at all. Then someone from a foreign country tells me she wish she could do more. RIGHT. Not happy...
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My problem is not resolved and I had to call several times and pay two times for the same issue
Business response:
Hi Catherine, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
I purchased the best policy with American Home Shield. My refrigerator stopped working and I called on January 27, 2023. 2 weeks later a service man came out and told me the COMPRESSOR needed to be replaced. It was approved by American Home Shield. 2 weeks later, on my appointment day, the appliance company called an said they needed an extra part, that needs approval from American Shield. I stated I wanted a cash out and we moved forward with the paperwork. To date, American Home Shield is giving me the run around, stating ... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I need my Washer fixed. You tried to send out a AC and heating company they never showed up. I called you you said I had to give them 48 hours to respond. It is a heating and AC company. Now we are going into Week 3 with my washer still not working.
Business response:
Hi Alex, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.