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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sometimes my calls aren't returned to handle business, work hasn't been complete in timely fashion. Also, items should've been replaced, that have been broken, for months, and Tech(s)/repair people have been to my home for weeks.
Business response:
Your feedback is greatly appreciated.
I don't like repeated requests for feedback after already given it once. First you requested by text, now repeated emails. STOP.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.
Poor customer service, poor vendor resourcing, poor follow-up. Rarely am I on hold for less than 20 min each call and rarely am I transferred less than 4 times after getting through to a representative. Very bureaucratic policies for handling failing appliances. We’ve called repeatedly to remove a vendor from the list of options and they continue to assign the same vendor and refuse to let us change it. This has been going on for almost two years, we’ve been with AHS for over 8 years and it just keeps getting worse. We will ... read more
Business response:
Brianne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have been a customer of AHS for years and had not ever had a problem getting my products serviced or replaced when needed. Until recently, I had 2 vendors come out to check my washer that was making a loud noise, placed service request early Feb, 2nd vendor came out when first vendor failed to diagnose the issue, 2nd vendor came out, it's been 2 weeks and still no follow up that it will either be fixed or have to be replaced. Don't know what's going on now, but seriously thinking about taking my business elsewhere.
Business response:
Christine, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
You should have training personnel handling the phone to trouble shooting phone calls. It cost me 125 for a technician to come out to reset a gfci. That is ridiculous.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Quick service call. The torsion spring is not included under the garage door opener. Shame on you.
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Bad overall service. The company and their subcontractors think that the clients do not have access to google and cannot figure out the fair market value of replacing an AC.
Business response:
Luis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
It takes forever to replace things, and you pick out bad reviewed venders. You charge way too much from us too, almost as much as just paying from our pocket. I don't understand and you guys pick out the cheapest things. I just think you care nothing about home owners but only care about making money off of us. This is the worst experience I've had with home warranty company and I can't wait for our contract to be over to be honest. I really wanted to like AHS, so I'm extremely disappointed. We have been waiting for our cash... read more
Business response:
Hi Brence, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.
Takes too long to get an answer, lots of uncovered items
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.