This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been waiting for AC service for over a month in 100 degree weather. This company is impossible to work with and you care absolutely nothing for your customers. This is evident from your robotic non-communicative customer service reps. to your unreasonable policies, concerning outside vendors. This company is the worst!!!
Business response:
Hi Laurie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Because AHS is not listening to me or the problem. Right now they have left me with a bad breaker box with a faulty main breaker with the possibility of a fire. They want me to pay again for a seconds opinion
It is very irritating how they go up on my plan every year, when, for example, I only used my plan once last year... And they didn't go up a few dollars - AHS went up $50. AHS only cares about AHS - their customers are an afterthought.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
What they cover appears to be at the whim of your dispatch team. And good luck getting them to respond according to their self-imposed timeline!
Business response:
Jason, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They were fast on getting in touch with a contractor it's just the contractor that we're still waiting on still no air and now they said it would be another 3 weeks
Business response:
Mariah D 12 seconds ago Public Hi Adrienne, I hate to hear about the wait that has been experienced. I would be glad to speak with you to assist with the repair. Please provide your AHS contract number or property address.
Customer service has a problem armoring your wishes of not allowing certain technicians to come to your home
Business response:
Hi Darryl, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The contractor they have repeatedly sent out has been total garbage. Can't find the problem yet constantly asks us to pay for additional parts and services to fix an issue that doesn't result in a solution. They do nothing about it.
Recent had a terrible experience with a dismissive contractor
Business response:
Hi Sandra, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Wow I just got an email that said my monthly payment would go up $10 AND the service fee will also go up $10 for another year renewal. And of course no explanation of the price increase. What a great way to treat repeat customers.
Business response:
Hi Shannon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.