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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's been 2 weeks and now I have to find a contractor and I asked for supervisor and never got one because I got a different answer every time I call and still don't have a appointment
Business response:
Hi Carol, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.
LA Appliance Service is pretty much a scam and should be taken off your list. They do not answer their phone and their Google rating is 1.6. I will call you shortly.
Business response:
Hi MaryKay, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
I have had the same issue with my AC and they won't replace my unit
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.
We have paid $39.99 a month for the last 6 years for this service. We have used it twice, and both were horrible experiences. The service providers they sent out were extremely rude, and lied both times regarding the findings and outcomes of the dispatch. American Home Shields customer service is absolutely no help, and did not take our complaints seriously.
Business response:
Heather, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
IT took over 6 months to get my dryer and I had to keep calling you. Why wouldn't you call me at least weekly.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I feel like they interpret their contract badly and find ways to deny coverage.
Business response:
Hi Christi, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.
Never had such bad experience trying to get things fixed had to spend 7100 on a new AC unit they couldn't order the right part and had to spend 1500 on a hotwater heater told me two to three weeks to get it fixed
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I can't get them to send a reliable electrician. I appealed first decision and am waiting for the second vendor to contact me.
Business response:
Hi Shryl, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.
The communication with American home sheild is terrible . I have called multiple times to talk about my problem ans every time I get no where . When I ask for a supervisor they tell me there is no one available. My pool heater is still not working properly.
Business response:
Hi Sherri, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.