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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Call center is horrendous and appalling. You should be ashamed of this operation and shouldn’t be allowed to get away with paying people in the Philippines pennies to dump your phone calls into a dead end void. Also, you sent an electrician to my home who caused a leak and damaged my ceiling below. But you don’t care because you got paid. Not renewing and giving negative recommendations to anyone who asks. I don’t want to waste any more of my time, so that’s all.
Business response:
Matthew, Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Monthly cost increases every year. Have had to utilize for claims and there is always a long wait if you have to call in. They will replace with subpar products or damaged but read the fine print as it is disclosed. Gave me the run around for 3 months trying to replace my broken water heater. Currently researching alternatives for when my contract expires.
Business response:
Hi Christina. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to know you have been pleased with the service and coverage we provide. Thank you for being our valued home warranty member.
They need to tell people that they dont replace broilers, that they only replace furnaces. This was not disclosed to me from them. I assumed that it was a full replacement. All other coverage's are cool . Also i never recieved my refund of money paid to a vendor they had who charges for everything i have complained and still complaining about Unity heating svc and they still tried to send him out to fix my heater . Quality Air hvac are great!
Business response:
Hi Angela, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
more than 10 days after service request for broken water heater and problem still not fixed.
Business response:
Hi Maximino, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Filing a claim for services is OK when done online. Billing is a disaster!!
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.
Service has been very timely. Increasing rates and deductibles are making me consider not renewing.
Business response:
Hi Roanoke, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
After two visits, the problem was not fixed and I ended up having to hire someone to replace a covered A/C unit
Business response:
Hi Ed, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
We have been waiting on hvac repair for over 6 months now. Our stove has been broken for weeks as well and I hVe only 3 burners to cook for my family. Ahs assigns a contractor then you rarely hear from them again. Ahs reps are hard to get in touch with, know nothing useful about your repair status, are often hard to understand, and usually punt you back to the contractor.
Business response:
Heather, Thank you for letting us know about your concerns regarding your requests. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Heater should have been replaced! 22 year old heater. Not a happy customer. Will not recommend AHS …in the future to anybody…. JK
Business response:
Darla, Thank you for letting us know about your concerns regarding your Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.