This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very difficult to speak to someone with any authority.
They only used subpar contractors. I went 30 days with out air conditioning in AZ during Simmer and it was never fixed. They even wanted me to pay a fee if I wanted to cancel my contract with them!!
Business response:
Hi Lawrence, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
First time they came out for rekey was great. Second time went to website and it's not working. I tried calling and on hold for an hour. My AC unit is not working and very difficult to reach anyone.
Business response:
Hi Barbara, I hate to hear about the delay in service that has been experienced to fix your AC system. I would be glad to speak with you. Please provide your AHS contract number.
They charged $75 sent technician to the house. The technician charged $185 to fix the faucet, he said it wasn't covered under warranty. If so then why send technician and charge $75 deductible?
Business response:
Hi Jay, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
This company sucks! I have not had a working oven since Sept 2022 and have had so many service calls i have lost count. Now i have a new oven sitting in my dining room, no oven in my kitchen and have had no attempt to contact me to do what is necessary to install my new oven. Terrible customer service.
Business response:
Darrel, Thank you for letting us know about your concerns regarding your Oven request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
On or about 8/23/2022, 1 week before we were due to move, our hot water heater overflowed and flooded our laundry room. We immediately turned the main water supply off to the house and called AHS. After not hearing anything back from them by the next day (the 24th), we contacted AHS and was told that because of localized flooding in our area from heavy rains that they could not find a contractor to come out. They gave me permission to find a plumber on my own and said that they would reimburse me for the charges. I got a plu... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
The process that it took to get my air conditioner replaced was tiresome and unneccessary. According to your policies, it never should have taken so long. I tried last summer to get it replaced and could not get it replaced. Finally this summer, I was able to get it replaced after paying another $100.00 deductable after the same company said that it needed to be replaced last year. I have NEVER received my $25 referral fee for the following customers; specifically, PRESTON G, ADESHOLA A, and TONYA C. I referred 3 people to y... read more
Business response:
Thanks for sharing. We are working daily to improve the overall customer experience.
Had a call in for washer repairs. The repair tech came out on June 27, 2022. He stated there were some parts that needed to be ordered. Today is July 29, 2022 and my washer has yet to be repaired. I also don't know the status of those ordered parts.
Business response:
Hi Troy, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution.
Not helpful in resolving my issue. I have requested for 4 months to gave my dead husbands name removed from emails and texts that I receive from AHS. I get the same response. I will following with the back office. Meanwhile, it continues to happen and each time I receive emails addressed to him it causes great stress on me.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.