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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My installment continues to increase that's why I'm cancelling
Poor standards of companies they use to repair
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They tried thier best to deny a claim. I made multiple calls and asked for a supervisor multiple times and was never transferred or able to speak to a supervisor. My air conditioner was out for over 3 weeks and I had to fight to get it repaired.
Business response:
Hi Aaron, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.
Customer service is horrible, nothing gets repaired or resolved, and it is a waste of money
Business response:
Hi Kelley, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your property address or contract number.
I've since discovered that there are less expensive and less invasive ways to repair in-slab leaks. It was not necessary to jackhammer the floor in my bedroom and my out of pocket cost would have been far less.
Business response:
Bob, Thank you for letting us know about your concerns regarding your Slab Leak request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Extremely poor customer service. They sent someone out to replace my faucet but after taking it apart, they said they couldn't fix it and just the job unfinished. When I became upset and said I would sue them if they didn't finish the job she said "we have a lot of lawyers to prevent that from happening.
Business response:
Hi Phyllis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I like the service I received for the DRYER. Don't like that the other item, WASHER wasn't repaired, regardless if the prior tenant (now deceased, had dementia/alheimers), tried to repair it. forthe amount charged forthe monthly service and the fee charged for a repairman. I believe it could have been replaced with another washerlesser plrice.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
I put in a ticket for an issue. The person assigned did not come on the agreed upon day/time. When he finally came, he cussed at me in my home. I called to American Home Shield to complain about the service and escalate the issue. They claimed they escalated it on two different times in the system, it never was. The original ticket was opened early May, 2022 - and resolved finally by mid August, 2022, after I called again to escalate it - they said a manger would call - they never did - then whomever I spoke with, maybe the ... read more
Business response:
Hi Ram, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution for the ongoing work order.
Take way too long for air conditioning repair, not due to failure on repair technician's part, but because AHS contracted with a repair company that is a one shop, and gets woefully behind when the air conditioning season kicks in. We're in our 80's, and to suffer through 4 full weeks without air conditioning is unacceptable!
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.