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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
March 28, 2022 I submitted a service request for my washer and dryer to be repaired. The technician from Greenway repaired the dryer but had to order the part for the washing machine. Supposedly the part is on back order. I was told by American Home Shield I would get a replacement. It's September 2, 2022 and my washing machine hasn't been repaired or replaced.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.
The customer service people are misleading and do not follow through. And they tell you there is no supervisor to talk with., and as of today no supervisor has every call me back.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Give you the less possible to replace your items
Our disposal died. I reached in to see what the horrible noise was and a chunk of metal came off in my hand. I put in the claim. They responded and a new one was immediately installed with no problem. My husband enjoys crushed ice in his drinks. The ice bucket part of the ice maker has a rusty auger and does not sit right in it's cradle. It won't produce crushed ice. So, since the disposal experience was fine, I then entered a claim for the ice bucket. A tech came out and agreed that it definitely needs replacement. We are t... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Been almost a month trying to get my stove and fridge fixed
Business response:
Hi Connie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.
First you give a bad technician does not know how to fix my ac and when I ask for second opinion you threaten me that I will pay the cost what kind of insurance are you this is second this happen the last time is my refrigerator your company has cheap technician and you sent to us the problem is not solve every time I have problem I always in stress your company is very poor so I'm thinking to look for another company
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
The worst customer service and horrible contractors. It took me 6 weeks to get fixed. I called and cancelled, but still got charged.
Business response:
Hi Cynthia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My mechanic was told not to purchase the original part recommend for my BMW X6, and had to wait a week and half calling AMS several times to get the manufacturer water required for my BMWX6. Finally after a few calls he was able to repair my automobile with the factory recommend parts.
Business response:
Thanks for letting us know everything is working out for you!
Recently had two issues. One was plumbing and was unable to get it repaired for two days. Would like to have multiple companies to choose from so we could have had issue fixed earlier. Other was dishwasher. A Tech came and adjusted everything but problem returned (like he said it might). He said he was putting notes to order part if problem persisted. When Tech came back out, he didn't have parts. Would like for companies to read notes when returning to home.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.