This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They came out two times and still didn't fix the problem after they found out the problem after a month time
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.
I dislike the the lack of understanding and knowledge of the CSR.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Overpriced for services offered and no military discount
Business response:
Hi Sandee, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Terrible customer service. Would not honor one claim for a lousy technicality which resulted in water damage. One claim was mysteriously canceled and I only found out by calling a week later and sitting on hold for 20 minutes. On another claim they were unable to provide service for a broken hot water boiler, and after 72hrs of no hot water, no baseboard heat (in December), nor any resolution on their part despite me calling and begging to find a repair tech, I was forced to fix it out of my own pocket and now I have to rese... read more
Business response:
Hi Ken, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.
Not good still waiting on contactor to repair Ceiling cause by plumber over a month
Business response:
Hi Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The customer service is not good . Most of the customer service reps are in a foreign country and that makes it difficult to understand them . Also AHS is a rip off .... not paying for much of anything anymore. Your prices are steadily going up and you’re declining to pay for most things .... via reciting the contract . It’s horrible now !!
Business response:
Wendy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
We used service, had plumber come out, and he couldnot fix problem and said that American Home Shield would cal us to approve proper fix. Have never heard back from them.
Business response:
Hi Christopher, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.
The customer service associate sometime don't grasp the urgency of your situation such as a water leak. It can't wait 3-4 days for repair.
Business response:
Hi Willie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Issue began on 12/12/22. It is now 12/15/22 and likely no repair or heat for at least another 4-5 days. As a Realtor for more than 18 years, I’ve suggest this coverage to my clients. Recently, I suggested it to my own daughter after many clients raved how great it was. I now need to back-peddle based on the HORRIBLE service regarding a furnace repair in NJ. My daughter (who is 8 months into a high-risk pregnancy) is now without heat for more than 3 days (40 degrees in their home) and they are still giving a run around trying... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.