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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A.c. problem 3 weeks ago. They had Hansen mechanical respond. The tech was great. The office personnel are the worst. Called me a liar after they sent a message they are mot returning to fix the noise in the furnace because they did not work on it. AHS hasn't followed up on this repair or found out the problem since this happened.
Business response:
Hi Randy, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.
the first repair guy, miss identd the problem after that I waited 2 weeks for parts I did not need. The next repair guy fixed it minutes with a part from his car. Then sent the parts back I did not need. air guy fixed it in 10 miutesair guy was great in 10 miuntes
Business response:
Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.
My rating is low mostly because of Home Shield Co. This has been going on sense August For my refrigerator part. The agreement is for finishing a job and getting parts, in 30 days. Now I have called several times and the operators don’t seem to know all the answers, they just say the part has not come in. Now in order for me to get more answers I have to get really mad so they will give me a supervisor, who can get me more information. Even they are limited, again this has been going on sense August.
Business response:
Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I called looking for a seasonal maintenance service and the representative named Jed had an attitude in his voice for no reason. I was irritated from the start of the conversation and never received help. Called another provider which was very helpful and friendly over the phone.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
I can at best give only a 2 star rating. This is the 3rd time in the last year and a half I have had a technition to our house for the same problem with our refrigerator. Our refrigerator has had high temperatures which after 4-5 days will return to acceptable levels. Recently the temperature reached 64 degrees for several days before returning to the high 30's. I was again charged $100 for the service and nothing was done.
Business response:
Hi Claude, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Getting someone with authority to do something
Business response:
Hi Clark, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.
Agents are not clear in their communication about cost of services.
Business response:
Hi Sakile, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
There customer is horrible, most of them don't understand English well they never expedite my to a supervisor. The coat is not worth the services I receive. This a billion dollar corporation. The CEO of Frontdoor needs to do a under cover investigation or I wondering if already this company sucks I would never recommend to a family or friend 15years ago I would now never
Business response:
Hi Darby, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
I've had 2 service requests. One was great, the other not so much. When calling to address the issue there is no resolution or reasonable attempt to resolve the issue. I've twice asked for a supervisor and not been connected with one nor received a callback from a supervisor. Additionally there's no way to voice my concerns about this particular service provider. This means there's no recourse for the lack of satisfactory service and they're able to continue in this manner.
Business response:
Hi Rufus, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.