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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am 71 years old. I opened my garage door the other day and the motor was smoking. I couldn’t get up to unplug it. I panicked and called a company that had done annual service for me. They were here within 5 minutes. It turns out that the motor burned out. I needed a new one. They fixed it for me. I asked if they work with the Home Warranty Company and his answer was no because we don’t get paid. I jad no choice but to pay them. I called AHS to seek reimbursement. They said NO because I hadn’t gotten prior authorization. Wa... read more
Business response:
Janet, Thank you for letting us know about your concerns regarding your Electric request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The one company for the dishwasher was out four times and still leaking the company is integrity is the name
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jackie C, a rep in your appliance dept, was OUTSTANDING. She was extremely helpful and courteous. Unfortunately, your other reps were lacking in knowledge and yawning on phone calls. Complete unprofessional conduct. Again, Jackie C, was the one who helped me the most.
Business response:
We're glad to hear your experience went well.
Useless. I was having problems with my a c unit an American home shield refuse to pay for the repairs.
Business response:
Hi Marci, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
I have been trying to reach a supervisor now for a few days regarding a couple service issues and to no avail. I still have a stovetop that has been out of service since November 30th. And to-date that service has not been resolved. After several attempts, on my end, to have the repair complete prior to the holiday - THAT HAS NOT BEEN DONE. I have not received prompt service on my repair, or customer service support.
Business response:
Hi Joanne, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to address the issues that need to be resolved.
The AC unit has been repaired twice and stopped working again because AHS won't authorize replacement of the full unit.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
AHS is a huge ripoff. I would caution anyone that is looking due a home warranty company to not use American Home Sheild. I have been with them for over 7 yesrs with relatively few claims. However, I now need them to replace my ac and they are giving me the run around. I have been without ac for over a month and a half. Presently, I have had to get a lawyer involved to assist me in getting my ac replaced by AHS . This is a very bad company.
Business response:
Tonya, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Some of the vendors make repairs & just don't know what they are doing. They make assumptions based on the environment or their opinion. Not thorough at all I had a broke refrigerator instead of checking the entire refrigerator. The technician saw one thing wrong and ordered that part but that wasn't all that was wrong with the refrigerator so when the part got put in and replaced, the refrigerator still was not working so I had to wait another week so they can order a part. It was just irritating. I also had a problem with ... read more
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.
They sent a service person to take care of the issue. He could not fix it. They still charged me $100 for him having come out. I still have a problem.
Business response:
Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.