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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We waited almost 3 weeks for an a.c. repair, this was during a heatwave. We are in our 70s with heath issue's and temps in 108° to 112° heat index they did not even consider escalating our issue. Finally we called and ask to get our own people and upgrade to a better system than they would put in and pay the difference. We've been with AHS for almost 21 yrs . We would have to wait days for a supervisor to call us back.
Business response:
Hi Wanda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Too many non-covered items. False advertising.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
AHS is horrible. Do not expect truth from them, a call or email or reimbursement as promised.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Unable to log in to account. Item was not fixed and repair person will not contact me back.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
When I purchased my home, my realtor bought me a year with American Home Shield. We used them one time and it took 4 visits to get the problem fixed and they charged me my deductible every time. So basically, I felt as if the Tech did just enough to keep it going knowing that I would have to call them back. I finally fixed the problem myself for less than what the Tech had charged me for the 4 service calls. and of course, I did not re-new the plan.
Business response:
Hi Daniel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
Rep was hard to u drrstanf. Didn't offer a solution to my problem. Refrigerator not fixed snd couldn't offer another vendor to help us fue yo Mr no Appliance can't make ituntil sept. Rep needs more empathy
Business response:
Hi Abraham, I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.
Slow in offering a resolution. One of their reps mentioned a CIL when I was displeased with the estimate from their HVAC provider. Never heard any details about a CIL even though I asked for an explanation.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I called them to get my refrigerator repaired over a month ago and it still isn't fixed! I have called them 4 times and have been hung up on twice after being placed on hold for 5+ minutes
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Tech failed to correctly identify problem and then my contract would not cover maintenance repair.
Business response:
Hi Linda, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.