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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid HWS for the entire year. Unfortunately for us our A/C was blowing out hot air, the contractor that came out could not repair the unit and said that they sent a diagnosis to HWS and HWS claims that they never received it. This has gone on for almost a month with temperatures ranging from upper 79's to mid 90's. The technician has been to the hos 3 different times with no solution. The technician claim that they let HWS know that the unit cannot be repaired, HWS claims they have heard nothing from the contractor. You ca... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I must pay $$ upfront and have no control over service provider who typically puts me as very low priority & can take months to fix the problem. You raise rates & delete services
Business response:
Hi David, I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.
I have had to make many calls each time I have had an issue and I have had many promises to give me a call back and have not received the call backs.
Business response:
Hi Patricia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Was not expecting to pay 800.00 out of pocket. I also was upset to hear this from the compan and not AHS.
Business response:
Hi Shavon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The use a plumbing company that tried to rip me off. I had to get a second opinion to get professional service. I complained to AHS and their rep didn't care about my issue.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
You did your part on finding someone for the job,but getting the service done by the appliance company took to long to come & fix the problem. We were without our refrigerator for a week & had to throw away most of the food. Perhaps you need more service providers to provide help. The job was done efficiently & the worker was professional. We appreciate that. Just need things done in a timely matter not a week out in some matters. Thank you.
Business response:
Hi Sandy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Terrible service, they don't proceed with my claims until second or third-opinions and after I cal repeatedly
Business response:
Hi Jason, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
My AC has been out since May, it's now August.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I have had many problems just getting feedback from AHS, getting a solution to my problem, and really have received no help thus far in resolving. After more than 35 days I still have the same problem, cannot get a call back from AHS or the vendor, and have called almost every day for 3 weeks. The resolution and customer service has been a complete failure and I am still calling to try and get help.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.