This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service and my problem wasn't fixed
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed
Lack of communication between, customers and contractors. My worse nightmare. Talked to 5 reps over and over. Unacceptable.
Business response:
Hi Laura, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Mixed information and not customer friendly
Business response:
Hi Ena, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
They do not take care of their customers or take care of concerns in a timely manner.
Business response:
Hi Strother, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
2 weeks after a service call to replace refrigerant in 1 unit neither unit is cooling
Business response:
Hi Remi, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
It took American Home Shield almost 3 months to get a contractor to finish a job. Never would allow me to get another vendor to get the issue resolved. They repeatedly allowed the contractor to drag their feet for almost 3 months and we were in a home with no air in the the middle of summer. By the time the work was done, fall and cool weather had kicked in.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.
My rating is based on the service compared to the cost of service that I service that I receive from AHS. My monthly payment has increased significantly twice within 2 years. I have reached out bur have not heard from anyone.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
It is a shell game. Different repairmen sent for the same problem over a four year or so period.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Your customer service department needs help. You have the worst customer service I have ever dealt with. They like to make sure that you don't take surveys by staying on the phone line so you hang up and don't give them a rating. If you don't hang up they will call you on another line to try to make you click over and not get the survey or transfer you to a voicemail. I have had this happen at least three times. You need a different method of getting customer call ratings cause the current method you have is garbage and flaw... read more
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.